Conflict mediation
Multilingual mediation for solution-oriented conflict resolution in Lüneburg and Hamburg
„Words can be windows or walls.“
– Marshall B. Rosenberg
We all find ourselves in conflicts time and again. Sometimes we feel them more subtly. Sometimes an open dispute flares up. Often, the conflict can be resolved in a self-initiated clarifying conversation. In most cases, conflict and the process of finding a solution help us move forward, whether in our relationships, families, among friends or at work. This is because there we gain greater clarity about the interests, feelings and needs of all those involved and because we have got to know ourselves and the other person better. So there is a lot of truth in the expression ‘conflict as an opportunity’.
However, some conflicts become so entrenched that the parties involved go round in circles and cannot find a solution. Mediation can help to break out of the spiral of conflict and find solutions that are suitable for everyone involved.
When the parties involved in a conflict come from different countries, at least one of them often feels linguistically disadvantaged in the dispute. That is why I offer mediation in German, English, Portuguese and Spanish. I am happy to moderate the discussion in the language or combination of languages in which both parties can express themselves best. During the mediation sessions, it is possible to switch to another language at any time. As a multilingual mediator, I ensure that everyone understands everything.
"In a dispute, both sides have an equal desire to
be taken seriously."
– Marshall B. Rosenberg
As a certified mediator, I moderate conflict resolution discussions. In a protected setting, those involved in the conflict have an equal say and are heard. I lead the discussion in a clear, structured and gentle manner.
In mediation, I support you in the following steps:
1. Description of the conflict situation from the perspective of all parties involved
2. Identification and prioritisation of the conflict issues
3. Recognition of the different interests and underlying needs
4. Development of ideas for solution
5. Decision-making
If you are interested in mediation, the first step is a non-binding preliminary telephone conversation (approx. 20-30 minutes). You describe the issue to me, I explain how I work and you can ask any questions you may have. Afterwards, we and the other party or parties to the conflict decide if and when to start the mediation process.
Get in touch to arrange a free, non-binding preliminary phone call: